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Running an Effective Help Desk Planning Implementing, Advertising, Automating, Improving, Outsourcing Czegel, Barbara Publisher:  Wiley-QED, Canada Year Published:  1994   Pages:  256pp   Price:  $48.95   ISBN:  0-471-02544-5 Resource Type:  Book This manual presents strategies and tactics enabling Help Desks to add value to their enterprise. Topics Customer Service Help Desks

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